Product FAQs

Q: How is the Salon Step powered?

A: It is powered by 4 AA batteries (not included).

Q: What size polish bottles does Salon Step hold?

A: Salon Step can hold bottles with a diameter of 1.5" or smaller.

Q: Can I use both accessories at the same time?

A: Yes, the magnifier and the fan can be used at the same time!

Q: How should I clean the grey foot pad?

A: The best way to clean is with a damp cloth with mild soap solution and warm water

Q: What are the dimension of Salon Step?

A: When folded, Salon Step is 12.7" (length) x 9.25" (width) x 2.25" (height). When standing it is 9.63" (length) x 9.25" (width) x 11.63" (height).

Q: Do i need any tools to use Salon Step?

A: You will need a small Phillips screwdriver to remove the battery cover to install the 4 AA batteries (no included)

Q: How much does Salon Step weight?

A: 2.16 pounds

Billing FAQs

Q: When will my account be charged?

A:Your account is never charged until your order ships. If you see any pendingcharge from Salon Step or AS SEEN ON TV ITEM on your account prior toshipping, this is an authorization hold to ensure the funds are available soyour product can ship without delay.

Q: How long will it take for a refund toreflect on my payment method?

A:Once the return is processed, please allow up to 3-5 business days for yourrefund to apply to your payment method – timing can vary depending upon yourbanking institution

Q: Will I be charged tax?

A:Sales tax is collected in select states as required by law.

Shipping FAQs

Q: When will my order ship?

A: With valid payment, your order willship on the next business day.

Q: Will I receive a shippingconfirmation?

A: Yes, you will receive a shipping confirmation email with tracking once your order ships.

Q: Do you offer international shipping?

A: We currently ship to the  48 contiguous states.

Order FAQs

Q: How do I check the status of my order?

A: You can check the status of your order 24 hours a day by visiting our  Amazon listing.

Q: How do I return my order?

A: To return an item, you must obtain a return Authorization through Amazon.